What is our return policy? 
  • You are able to return most products in new, unused condition within 15 days of purchase for a refund of the product price for domestic orders.  Shipping is only refunded for warranty issues.  No exceptions. 
  • Custom merchandise is not returnable for exchange or refund.
  •  All products are subject to a 10% restocking fee. Product must be returned within the 15 days of the purchase date.  Product must be not be used and in it's original packaging.  Used items are not refundable.  
    • We reserve the right to verify returned product before issuing a refund.

      Original shipping charges are not refundable, they remain the customer’s responsibility.

      If you are returning an item because it arrived damaged or because you received an incorrect item, you will not be charged a return shipping fee.  All other returns are charged a return shipping fee, which will be deducted from you refund total.

  •  International sales are final.  No refunds.
  • Clearance items and Factory 2nds are final sale.  No refunds.  
  • Cosmetic cases are non-refundable unless the item was received damaged or has defective parts.  Notification must be received within 7 days of receiving the item. 

  • RETURNS AND EXCHANGES
      • Rac n Roll

        Product must be returned within the 15 days of the purchase date.  Product must be not be used.  Used items are not refundable.  

        Rac n Roll reserves the right to verify returned product before issuing a refund.

        Original shipping charges are not refundable, they remain the customer’s responsibility.

        If you are returning an item because it arrived damaged or because you received an incorrect item, you will not be charged a return shipping fee.  All other returns are charged a return shipping fee, which will be deducted from you refund total.


By purchasing any of our products, user assumes any and all responsibility for any injuries associated with product.

Shipping Times and Expected Delivery 

Note: Business days are Monday through Friday, excluding holidays.

Shipping is typically 2-5 business days to arrive. 

Most orders will process the same or the next business day after they are placed. 

If your item is personalized, it typically takes 3-4 additional days. 

**Items may ship separately. We do our best to process and ship all products at the same time. Some products will ship separately. Tracking information is always provided. If you have concerns, please send us an email.

We do not ship to Hawaii or Alaska.  Shipping is within the US ONLY.

International shipping rates upon request for some products.  Please inquire prior to making a purchase for shipping outside of the US. 

We do not accept responsibility for lost or stolen shipments after they are in the carrier's hands.


© 2016 All Rights Reserved. Level UP Dance Supplies, LLC.