What is our return policy? 

You are able to return most products in new, unused condition within 15 days of purchase for a refund of the product price for domestic orders. Shipping is only refunded for warranty issues.  No exceptions. 

All products are subject to a 10% restocking fee. Product must be returned within the 15 days of the purchase date.  Product must be unused and in it's original packaging.  Used items are not refundable.  

To be eligible for a return or exchange, your item must be unused and in the same condition that you received it (and free of smoke smell). It must also be in the original packaging. 
If you received an incorrect or damaged product, please contact us immediately so we can resolve the issue. We want every purchase to be exactly as anticipated and promised.
We highly recommend that you use a shipping method that has a tracking number.

Your refund will include the price of the bag and any taxes, but will not include any original shipping charges, if applicable. 

Your credit will be issued after we have received and processed your returned item(s). This time may vary; if you're receiving a refund via credit card, please allow one full billing cycle for the refund to appear on your statement.

Custom items are non-refundable

We reserve the right to verify returned product before issuing a refund.
Original shipping charges are not refundable, they remain the customer’s responsibility.
If you are returning an item because it arrived damaged or because you received an incorrect item, you will not be charged a return shipping fee.  All other returns are charged a return shipping fee, which will be deducted from you refund total.

  • FLAT RATE and FREE SHIPPING applies to US sales ONLY. Please contact us prior to making a purchase when outside of the US. Orders will be cancelled and refunded.

  • Clearance items and Factory 2nds are final sale.  No refunds.  
  • Cosmetic cases are non-refundable unless the item was received damaged or has defective parts.  Notification must be received within 7 days of receiving the item. 
  • International sales are final.

  • RETURNS AND EXCHANGES
      • Rac n Roll

        Product must be returned within the 15 days of the purchase date.  Product must be not be used.  Used items are not refundable.  

        Rac n Roll reserves the right to verify returned product before issuing a refund.

        Original shipping charges are not refundable, they remain the customer’s responsibility.

        If you are returning an item because it arrived damaged or because you received an incorrect item, you will not be charged a return shipping fee.  All other returns are charged a return shipping fee, which will be deducted from you refund total.


By purchasing any of our products, user assumes any and all responsibility for any injuries associated with product.

Shipping Times and Expected Delivery 

Note: Business days are Monday through Friday, excluding holidays.

Shipping is typically 2-5 business days to arrive. 

Most orders will process the same or the next business day after they are placed. 

If your item is personalized, it typically takes 3-4 additional days. 

**Items may ship separately. We do our best to process and ship all products at the same time. Some products will ship separately. Tracking information is always provided. If you have concerns, please send us an email.

We do not ship to Hawaii or Alaska.  Shipping is within the US ONLY.

International shipping rates upon request for some products.  Please inquire prior to making a purchase for shipping outside of the US. 

We do not accept responsibility for lost or stolen shipments after they are in the carrier's hands.


© 2016 All Rights Reserved. Level UP Dance Supplies, LLC.